General Questions
1. What types of spectacles do you sell?
We offer a wide range of spectacles, including prescription glasses, reading glasses, and stylish frames for all occasions.
2. How can I place an order?
You can place an order directly through our website by selecting your desired spectacles and adding them to your cart. Follow the checkout process to complete your purchase.
3. Do you offer prescription lenses?
Yes, we provide prescription lenses for all our frames. You can upload your prescription during the ordering process.
Prescription and Fitting Question
1. How do I know my prescription is accurate?
We recommend visiting an optometrist for an eye exam to ensure your prescription is up-to-date. You can enter your prescription details during the checkout process.
2. Can I customize my lenses?
Yes, we offer various options for lens customization, including lens type, coatings, and tints.
3. What if my spectacles don’t fit properly?
If your spectacles don’t fit, please contact our customer service team for assistance. We can help with adjustments or exchanges.
Shipping and Returns
1. What are your shipping options?
We offer standard and expedited shipping options. You can choose your preferred shipping method at checkout.
2. Do you ship internationally?
Yes, we ship to various countries worldwide. Shipping rates and delivery times may vary.
3. What is your return policy?
We accept returns within [insert return window, e.g., 30 days] of delivery. Please ensure the items are in their original condition. Refer to our return policy for more details.
Payment and Security
1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.
2. Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your payment information.
Customer Support
1. How can I contact customer service?
You can reach our customer service team via email at inquiry@onlinespects.co.uk or through our contact form on the website. We're here to help you with any questions or concerns.
Care and Maintenance
1. How do I care for my spectacles?
To keep your spectacles in great condition, clean them with a microfiber cloth and use a lens cleaner. Avoid harsh chemicals and store them in a protective case.
2. What should I do if my spectacles are damaged?
If your spectacles are damaged, please contact our customer support for options regarding repairs or replacements.