Shipping Information
We offer fast and reliable shipping to ensure you receive your products promptly.
- Standard Shipping: Free for all orders within [Country/Region]. Delivery time is estimated to be [X] to [Y] business days.
- Express Shipping: Available at an additional cost. Delivery time is estimated to be [X] business days.
- International Shipping: We ship globally! Shipping rates and delivery times vary based on the destination country.
Once your order is shipped, you will receive a tracking number to monitor your package in real-time.
Order Processing
- Orders are processed within [X] business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Returns & Exchanges
We want you to love your new spectacles! If you’re not completely satisfied, we offer easy returns and exchanges.
- Return Policy: You may return any item within [X] days of receiving your order for a full refund or exchange. The item must be in its original condition and packaging.
- Return Shipping: Return shipping is free for customers within [Country/Region]. For international returns, shipping fees are the responsibility of the customer.
How to Initiate a Return:
- Contact our customer support at inquiry@onlinespects.co.uk with your order number.
- We will provide you with a prepaid return shipping label (for domestic orders).
- Pack the items securely and attach the shipping label.
Once your return is received and inspected, we will process your refund within [X] business days.
Non-Returnable Items
- Prescription lenses and customized products are not eligible for return unless they arrive damaged or defective.